Jerseyhive™ is committed to excellent customer service. We would like every customer to be satisfied with their purchase. We take pride in the merchandise we sell and take every possible measure to ensure you are pleased. If you are not satisfied with your purchase for any reason, please contact us at info@jerseyhive.com, and we will work with you to resolve the issue as efficiently as possible.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@jerseyhive.com. Please note that return address will be shared once the return process will be initiated.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@jerseyhive.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on personalized/customized items unless defective or damaged.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@jerseyhive.com.