At Jerseyhive™, our primary goal is to provide our customers with a seamless and satisfying shopping experience. We understand that situations may arise where you need to cancel an order you have placed with us. To ensure transparency and clarity, we have established the following Order Cancellation Policy:

Cancellation Eligibility: 

You may be eligible to cancel an order if it meets the following criteria:

  • The order has not been shipped or fulfilled.
  • The cancellation request is made within the specified time frame outlined in this policy.
  • The order does not include any personalized, customized, or made-to-order items, as these items are typically non-refundable and non-cancellable due to their unique nature.

Cancellation Time Frame:

To be eligible for cancellation, customers must request it within 24 hours of placing the order, starting from the moment the order is placed.

Cancellation Process:

To cancel an eligible order, please follow these steps:

  • Contact our customer support team email, or live chat.
  • Provide the necessary details, including your order number, customer name, and reason for cancellation.
  • Our customer support representative will guide you through the cancellation process and confirm the cancellation request.

Refunds and Charges:

  • If your cancellation request is approved within the eligible time frame and meets all the criteria, we will refund the full amount paid for the canceled order using the original payment method.
  • Please note that any applicable shipping fees, taxes, or processing charges (mounting to 5% of order value) may be non-refundable , depending on the circumstances.
  • Refunds will be processed promptly, but the time it takes for the funds to be credited to your account may vary depending on your financial institution.

Exceptions and Non-Cancellable Orders:

  • Some orders may not be eligible for cancellation, such as personalized, customized, or made-to-order items.
  • Additionally, orders that have already been shipped or fulfilled cannot be cancelled. In such cases, customers may refer to our Return and Refund Policy for further assistance.

Policy Updates:

Jerseyhive™ reserves the right to modify or update this Order Cancellation Policy at any time without prior notice. It is your responsibility to review the policy periodically to stay informed about any changes.

We strongly advise reviewing this Order Cancellation Policy carefully before placing an order with us. If you have any questions or need further clarification, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction.


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